Privacy Policy

1. Information We Collect

We may collect the following categories of information:

A. Information You Provide Voluntarily

• Full name
• Email address
• Phone number
• Company name
• Billing information (if applicable)
• Information submitted through forms, surveys, chat widgets, appointment booking, or contact pages

B. Automatically Collected Information

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring website
• Cookies and tracking data

C. Communication and Messaging Data

If you opt in to receive communications from us, we may collect:

• Mobile phone number
• SMS consent records
• Email subscription records
• Message delivery data
• Responses to messages

2. How We Use Your Information

We use collected information to:

• Provide and manage our services
• Schedule appointments and consultations
• Send transactional messages (appointment confirmations, reminders, account notifications)
• Send marketing and promotional communications (only with consent)
• Respond to inquiries and customer service requests
• Improve website functionality and user experience
• Comply with legal and regulatory obligations

3. SMS and A2P 10DLC Messaging Compliance

We are committed to protecting your privacy and ensuring transparency in how your information is collected, used, and safeguarded in connection with SMS communications.

You must be 18 years or older to use this service.

Information Collection: We collect customer information through website forms, contact forms, service inquiries, account registrations, and direct interactions with our business (including phone, email, and SMS opt-ins). This information may include your name, phone number, email address, and any details you voluntarily provide when communicating with us or requesting services.

Use of Information: The information we collect is used solely for legitimate business purposes, including responding to inquiries, providing services, customer support, account management, and sending relevant communications. If you opt in to receive SMS messages, we may use your phone number to send updates, appointment reminders, service notifications, and other relevant business-related messages.

SMS Opt-In and Messaging Details: By providing your phone number and explicitly opting in, you consent to receive SMS communications from us. Message types may include service updates, reminders, and occasional informational messages. Message frequency will vary based on your interactions with us but will remain reasonable and relevant. Standard message and data rates may apply. You may opt out at any time by replying "STOP" to any message.

Data Sharing and Disclosure: We do not sell, rent, or share your personal information with third parties or affiliates for marketing or promotional purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services. Any limited data sharing is strictly confined to trusted service providers (such as SMS delivery platforms and system providers) who assist in operating our communications and are contractually obligated to protect your information and use it only for the services they provide.

Data Security and Protection: We implement appropriate technical, administrative, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. These measures include secure data storage, restricted access controls, and routine monitoring of our systems to maintain data integrity and security.

Your Privacy Rights: You maintain control over your information and may opt out of SMS communications at any time. We are committed to honoring your preferences and maintaining the confidentiality of your data. If you have any questions about this policy or our data practices, please contact us directly.

A. Consent to Receive Messages

By providing your phone number and checking the consent box on our forms, you expressly consent to receive:

• Appointment reminders
• Account notifications
• Customer service messages
• Marketing and promotional messages (if applicable)

Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply.

B. Opt-Out Instructions

You may opt out at any time by replying STOP to unsubscribe or HELP for assistance. You may also contact us at:

Email: support@axiomboardgroup.com

After opting out, you will receive a final confirmation message and will no longer receive SMS communications unless you re-enroll.

C. No Sharing of SMS Consent

We do not sell, rent, or share SMS opt-in data or consent with third parties or affiliates for marketing purposes. SMS consent information is used solely for the purpose of delivering messages from Axiom Board Group.

4. Email Marketing Compliance

If you opt in to receive email communications:

• You may unsubscribe at any time using the Unsubscribe link in our emails.
• We comply with the CAN-SPAM Act.
• We do not sell email subscriber data.

5. Use of GoHighLevel and Third-Party Service Providers

We use trusted third-party service providers, including GoHighLevel, to support:

• CRM management
• Marketing automation
• SMS delivery
• Email delivery
• Funnel and landing page hosting
• Appointment scheduling

These providers are contractually obligated to safeguard your information. We do not sell personal data to third parties.

6. Data Retention

We retain personal data only as long as necessary to:

• Provide services
• Maintain required business and SMS compliance records
• Comply with legal obligations
• Resolve disputes

SMS consent records are maintained according to carrier and regulatory requirements.

7. Data Security

We implement administrative, technical, and physical safeguards to protect your personal information. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.

8. Cookies and Tracking Technologies

We may use:

• Cookies
• Tracking pixels
• Analytics tools

These technologies help us improve user experience and marketing performance. You may disable cookies in your browser settings.

9. Your Privacy Rights

Depending on your state or country of residence, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent to communications

To exercise these rights, contact:
Email: support@axiomboardgroup.com

10. Children's Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

12. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised Effective Date. Continued use of our website constitutes acceptance of the updated policy.

13. Contact Information